okpk's Privacy Policy
Your personal information is completely safe with us. Learn in detail here how okpk collects, uses, and protects your data.
This Privacy Policy ("Policy") describes how personal information of users of the okpk platform and its associated services ("Services") is collected, used, disclosed, and protected. By using the okpk website or any of its services, you are considered to have accepted the terms described in this Policy. Our services are intended only for individuals aged 21 and above.
This Policy may be updated from time to time. In the event of any significant changes, we will notify you via your registered email address or through a notice within the platform. The latest version will always be available on this page.
What Information We Collect
We collect information that you provide when opening an account on okpk, using our services, and communicating with us. The types of information collected are as follows:
A. Registration and Identity Information
- Full name, date of birth, nationality
- Email address and mobile number
- Current address and postal code
- Occupation and source of income (as part of the KYC process)
- National ID card or passport details (when verification is required)
B. Financial Information
- bKash, Nagad, or Rocket account numbers (for transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
C. Technical Information
- IP address, browser type, and language settings
- Device type, operating system, and device ID
- Information collected through cookies and similar tracking technologies
- Login time, session duration, and page navigation data
D. Gaming Activity Information
- Type and duration of games played
- Bet amounts, win and loss records
- Account balance change history
- Bonus and promotion usage records
Methods of Information Collection
okpk collects your information in the following ways:
- Information You Provide Directly: Information you provide yourself when filling out registration forms, updating your profile, contacting the support team, or managing transactions.
- Automatic Collection: When you use our platform, technical and usage-related information is automatically collected using cookies, log files, and similar technologies.
- Third-Party Verification Services: Information may be collected from approved third-party service providers for identity verification and fraud prevention.
- Payment Processors: Transaction confirmation and status information from payment processors such as bKash, Nagad, and Rocket.
Purpose of Information Use
The collected information is used for the following legitimate purposes:
A. Service Delivery and Operations
- Completing account creation and verification processes
- Accepting deposits and processing withdrawals
- Running gaming services and providing technical support
- Managing bonuses and promotions
B. Security and Legal Compliance
- Preventing fraud, money laundering, and other illegal activities (AML/KYC)
- Preventing minors from accessing the platform
- Ensuring responsible gaming
- Fulfilling applicable legal and regulatory obligations
C. Service Improvement
- Monitoring and improving platform performance
- Personalizing the user experience
- Diagnosing and resolving technical issues
D. Communication
- Sending transaction confirmations and important account notifications
- Relevant promotional communications subject to your consent
- Responding to support requests
Information Sharing and Disclosure
okpk never sells your personal information to third parties. However, information may be shared in the following circumstances:
- Service Provider Partners: With approved third-party service providers who assist in operations such as payment processing, identity verification, IT services, and customer support — all of whom operate under strict confidentiality agreements.
- Legal Requirements: To comply with court orders, government agency requests, or applicable legal obligations.
- Security Protection: To investigate and prevent fraud, money laundering, or other illegal activities.
- Business Restructuring: In the event of a merger, acquisition, or asset transfer, where the new entity will also be bound to follow the same privacy policy.
- With Your Consent: Your explicit permission will be obtained before sharing information for any purpose other than those mentioned above.
Cookies and Tracking Technologies
The okpk platform uses various types of cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
Types of Cookies Used
- Essential Cookies: Essential for running the core functions of the platform — login sessions, security verification. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To monitor and improve platform usage. These collect anonymous data.
Information Security Measures
okpk has adopted industry-standard technical and organizational measures to ensure the security of your information:
- SSL/TLS Encryption: All data transfers between the platform and the user are protected by 256-bit SSL encryption.
- Encrypted Storage: Sensitive information, particularly passwords and financial details, is stored using strong encryption algorithms.
- Access Controls: Only authorized personnel have access to the information necessary for specific tasks.
- Regular Security Reviews: Regular audits are conducted to ensure the security and integrity of the system.
- Two-Factor Authentication: An additional layer of security is provided for account access.
- Data Minimization: Only the information necessary to provide the service is collected.
We take the highest level of precautions to protect your information; however, no service can guarantee 100% security for data transmitted over the internet. You are therefore encouraged to take care to keep your login credentials secure.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the following:
- All relevant information is retained while the account remains active.
- Even after an account is closed or deactivated, financial and transaction records are retained for the period required by legal obligations and regulatory requirements.
- Information related to ongoing legal claims or investigations may be retained during that period.
- Once the need for retention has ended, information is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal information:
Access and Correction of Information
You may request a copy of the information we hold about you at any time, and submit a request to correct any inaccurate or incomplete information.
Request for Deletion of Information
Where there is no legal obligation preventing it, you may request the deletion of your personal information. However, this request may not be fully fulfilled in the case of an active account or where a legal requirement exists.
Objection to Processing
In certain cases — particularly regarding marketing communications — you may object to the processing of your information. This can be done by unsubscribing directly from promotional emails or by contacting the support team.
Data Portability
You may request your information in a commonly used, computer-readable format.
Protection of Minors
okpk's services are for individuals aged 21 and above only. We do not knowingly collect or process personal information from any minor. If a parent or legal guardian becomes aware that their child has registered on our platform, please contact [email protected] immediately. We will promptly close the relevant account and arrange for the deletion of the information.
Age verification is an essential part of our KYC process. Every new account undergoes age verification, and any account identified as belonging to a minor is immediately closed.
Changes to the Policy
okpk may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- For significant changes: A notice will be sent to your registered email address and a clear notification will be displayed within the platform.
- For minor changes: The updated date on this page will be changed.
Continuing to use the platform after any changes will be considered as your agreement to the updated policy. It is therefore recommended that you review this page regularly.
Contact Us
If you have any questions or comments about this Privacy Policy, or wish to submit a request to exercise your rights, please contact us:
okpk Privacy Team
Email: [email protected]
Live Chat: Support available 24/7 in Bengali
Response Time: Up to 30 business days
Please contact us using your registered email address so that we can verify your identity and assist you promptly.